Shipping and Returns
We know that our customers are very special people and that they live all over the world. Therefore we ship our products worldwide but with some exceptions where postal services cannot be secured.
We have various facilities worldwide and your order may be shipped in more than one package. Where your item ships from will depend on the item(s) and your geographical location.
Shipping costs -The majority of our products are eligible for free shipping, however, there are exceptions which depend upon both the product and your location.
Shipping costs will be calculated during your checkout.
You are responsible for any customs or tax charges you may be charged upon arrival of your order to your country.
Shipping time - Because we are a tiny company, some of our products are offered on pre-sale terms which means that shipping of the item will take longer as the item ordered is currently in production and not in stock. We usually do this because of our limited quantities and to keep the costs down.
For items in pre-sale we aim to ship the items to you within 6 weeks of sale. For items in stock we aim to ship the items to you within 2-3 working days.
For items made on-demand, please note that it can take up to 20 working days to get your item to you. With Covid-19 challenging the postal services worldwide, this may impact delivery and cause further delay.
Tracking - Once your item(s) are shipped, you will receive a tracking number via the email you used for your purchase.
Please allow up to 10 working days for delivery once shipped!RETURNS
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please notify me as soon as possible via email@example.com
The return address for returns should be Sigrun Ltd, 12 Nursery Gardens, Welwyn Garden City, AL7 1SF. When we receive a returned shipment, an email notification will be sent to you. Unclaimed returns get sold in the “bargains” section after 4 weeks. If the address above isn't used as the return address, you would become liable for any returned shipments you receive.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Sigrun Ltd does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer - It is advised you contact me via firstname.lastname@example.org before returning any products. As the majority of my products are made on demand, I do not refund orders for buyer’s remorse or buyers mistake, this includes ordering the wrong size. Returns are only offered when the product you ordered is faulty. Faulty items are replaced by the factory. Refunds are only ofered in the form of store credit and are solely at the discretion of Sigrun Ltd.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore I reserve rights to refuse returns at my sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless